When the applet fails to start:
- Make sure that your Web browser really runs the next generation Java plug-in and not the
legacy Java plug-in.
- Refresh the web page.
- Remove the Java Webstart cache from the local drive and try again.
- On Windows this folder is located in:
%APPDATA%\LocalLow\Sun\Java\Deployment\cache;
- On Mac OSX this folder is located in:
/Users/user_name/Library/Caches/Java/cache;
- On Linux this folder is located in:
/home/user/.java/deployment/cache.
- Remove the Author Applet Frameworks cache from the local drive and try again:
- On Windows Vista or 7 this folder is located in:
%APPDATA%\Roaming\com.oxygenxml.author.component;
- On Windows XP this folder is located in:
%APPDATA%\com.oxygenxml.author.component;
- On Mac OSX this folder is located in:
/Users/user_name/Library/Preferences/com.oxygenxml.author.component;
- On Linux this folder is located in:
/home/user/.com.oxygenxml.author.component.
- Problems sometimes occur after upgrading the Web browser and/or the JavaTM runtime.
Redeploy the applet on the server by running ANT in your Author Component project.
However, doing this does not always fix the problem, which often lies in the Web browser
and/or in the Java plug-in itself.
Enable JavaWebstart logging on your computer to get additional debug information:
- Open a console and run javaws -viewer;
- In the Advanced tab expand the Debugging category and check all
boxes.
- Expand the Java console category and choose Show console.
- Save settings.
- After running the applet you will find the log files in:
- On Windows this folder is located in:
%APPDATA%\LocalLow\Sun\Java\Deployment\log;
- On Mac OSX this folder is located in:
/Users/user_name/Library/Caches/Java/log;
- On Linux this folder is located in:
/home/user/.java/deployment/log.